verizon cancelled my order

After about 30 minutes on hold, I finally got through to a rep who pulled up my order and could see no reason why it would get cancelled. What is a device upgrade? Now, it’s after 8pm and I know the closest store isn’t open, so, I paused, ALMOST gave in to him and then said that I would just take care of it myself. If Verizon sends physical SIMs, I'll need to order service in advance to allow enough time for shipping, then bring them with me. If you don't cancel within the 14-day grace period, Verizon will assess a fee of up to $350 for breaking the contract. Page 1 of 3 1 2 3. Okay, no big deal. I've been debating on switching to Verizon (from T-Mobile) simply because Verizon has been rock-solid for my family members in northern Michigan while T-Mobile has been spotty at best. I called Verizon again, been transferred from departments to departments for more than 8 times when a representative finally told me that this order CANNOT BE CANCELLED and that there is no resolution to this issue. However, I waited three days for a rep to return my message. Ive written this thread before I dont remember getting any responses so I decided to try again. Just cancelled my pre-order. One for an 11 Pro and the other an 11. I hope my extremely cracked iPhone 4 lasts for several more weeks :) I can barely read the screen. However I'd prefer to do this online because I suspect I'd be out the $250 prepaid card. I upgrade both of our phones, one droid turbo and the iphone 6. tools. Getting information from Verizon is ridiculous. We’ll email you when your order is ready for pickup. Tonight I got an email that said Verizon had cancelled my order and if I didn't request the cancellation, to call a number. Okay, fine. So I ordered an iPhone 7 plus July 13th. Please bring photo ID and credit/debit card only if used as payment. He sent me a location code and everything. Called Verizon as directed, turned over to Apple, then told to go back to Verizon. Especially since Sprint's customer service definitely beats out their competition. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Show 100 post(s) from this thread on one page. Then she asked for the order and location numbers. About upgrading your mobile device. I ordered two phones through the upgrade program but on the same Verizon wireless account. Hey not sure if anyone here has ever seen this. General Tso. Currently, my order status is still "pending" and has not been cancelled. So I ordered an iPhone 7 plus July 13th. I decided to switch from Sprint to Verizon yesterday, after a number of years. Also, a couple of other things. Question. The big reason why any online order would be cancelled is suspected fraud. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. Press J to jump to the feed. She said I could try again but I am likely flagged by their system and may get the same result and recommended I head into a store. My GF and I decided to upgrade our phones this month after the two year waiting period. Also, a couple of other things. Believe it or not, even small stores have to deal with people attempting to use stolen credit cards to purchase merchandise and for items that wouldn't always be expected. NOT pre-order. He sent me a location code and everything. Your order will be held for 3 days from the time it's placed. I contacted Verizon and was told no issues with my account as far as payments, etc. Then I received an email that I needed to contact fraud prevention. Placed my order for two Samsung Note 9's, with a ship date of 9/10. Just cancelled my pre-order. I got email stating it would be here 10/16. GO to the Pending account changes page in My Verizon to remove or cancel an order. When can I upgrade a mobile device on my Verizon account?. Verizon customers have 14 days after a contract is signed to cancel without facing early termination fees. Online or in-store pickup only. At approx 8pm on monday the 5th i got a phone call that my ordered had been terminated. Verizon canceled my iPhone order and replaced it without my consent, for the wrong phone. I was using the Edge Up program, so I had to pay a small sum to pay off enough of my current phone. I decided to switch from Sprint to Verizon yesterday, after a number of years. Then I received an email that I needed to contact fraud prevention. In-Store or Curbside Pickup: Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup. Similar Threads. Verizon CANCELED my Iphone 6 Plus order Smartphones, Tablets and Handheld Computing Following day at my local Verizon store, again, no one could tell me why the order was cancelled. Welcome to /r/Verizon! Here are some small things you can do to make ordering online have 0 trouble. I cancelled my verizon insurance and with my luck dropped my phone into the toilet two months later in a drunken stupor. Placed my order for two Samsung Note 9's, with a ship date of 9/10. I received an email from them on 10/27 that my order was put on hold because of fraud concerns. Their response was that the idiot that told me he was releasing the order did, in fact, cancel it, and asked me to contact them to set up a new order. So I need a new phone but dont want to pay ridiculous verizon prices. They also usually can't be canceled. Advanced Search; Show Printable Version; 315. fjfisher601#AC. I did this while still on the phone with him. When I log in to Verizon wireless, this order doesn't show up anywhere on my orders. Verizon cancelled my order for no reason. Go to the Pending account changes page in My Verizon to remove or cancel an order. You can't have more than 1 pending order on your account at a time. Your order will be held for 3 days from the time it's placed. Verizon Canceled my Pre-Order after 13 dys- and thinks it was for a Iphone. Your order status is available at My Verizon or on the My Fios App approx 24 hours later. Jump to page: 10-10-2011, 11:57 AM. Good post except you're totally wrong and you will definitely not get $250 if you sign up in a store. So why would a legitimate order be confused with fraud? Verizon cancelled my order for no reason. Cancelled Verizon Pre-Order. I hope my extremely cracked iPhone 4 lasts for several more weeks :) I can barely read the screen. AT & T cancelled my online order twice. I contacted Verizon via Facebook, and the site said that they typically reply within minutes. So the guy said it will be an overnight shipping so I said okay. In-Store or Curbside Pickup: Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup. I called and scheduled cancellation and shortly thereafter received an email from Verizon offering me an additional $25 off a month to remain a customer. Printable View. "Realizacja badań i ekspertyz za pośrednictwem EXCENTO pozwala skupić się na merytorycznej stronie zadań, a formalności ograniczone są do minimum" - Profesor Michał Wasilczuk, Katedra Konstrukcji Maszyn i Pojazdów Of course it's on backorder. Often because of fraud check reasons. I get that they're trying to cut down on fraud, but they seem to cancel orders ALL THE TIME. Finally, I went online to chat with a rep, who ultimately told me that she couldn't do anything because it was fraud prevention's cancellation. Expand All. 1 week later on October 26, I received a notice that my payment was declined. Also, a couple of other things. When I finally reached someone, he said he needed to have me upload a copy of my driver's license. I do not utilize either of these contact methods, and I just arrived at work. I placed an order for the S10+ Verizon variant on Samsung.com on Sunday and received an email last night saying: "Your order and activation cannot be completed by your carrier and have been cancelled. Verizon cancelled my order? I ordered two phones through the upgrade program but on the same Verizon wireless account. Verizon's online ordering system is honestly so annoying because you get all excited about a new order and then it sometimes just doesn't go through. I am seriously reconsidering my move to Verizon at this point. So the guy said it will be an overnight shipping so I said okay. As of this morning, they couldn't tell me when it was shipping. I ordered the iPhone 6s plus in SEPTEMBER. I added a new line and pre-ordered the S10 5g and used the BOGO promotion to get a free s10 e. The s10 e was shipped out and is arriving tommorow but I just got an email that my order was cancelled. So can anybody help me? I believe the 250$ is only online 150$ in store. So can anybody help me? Email said to contact my carrier for details. I decided to switch from Sprint to Verizon yesterday, after a number of years. I DID NOT CANCEL MY ORDER. I decided to stay so i used the link to login and completed an order for a new 2 year agreement and the new lower rate. I spent the next three hours on hold with first fraud prevention and then customer service. Please bring photo ID and credit/debit card only if used as payment. I received an email from them on 10/27 that my order was put on hold because of fraud concerns. None of us can help you here as we're all users like you. Shop online or through the My Verizon app and get your orders fast. Why, how is my order cancelled yet one of the phones is on its way. If you live in an area that is only serviced by Verizon Fios, you might find it difficult to completely cut ties with them. You can begin the Suspend Service process in My Verizon. Then I received an email that I needed to contact fraud prevention. Press question mark to learn the rest of the keyboard shortcuts. Cancelled Verizon Pre-Order . Getting information from Verizon is ridiculous. My contract had ended and Verizon was raising my price so I decided to switch to Comcast. After completing your order, you will receive an order confirmation. Anyone get a notice from Samsung saying their carrier cancelled their order? Cancelled my pre-order..... By Slalom in forum BlackBerry PlayBook Replies: 29 Last Post: 04-13-11, 01:59 PM. Verizon Wireless customers who cancel a line of service during the contract term will be subject to an Early Termination Fee. One for an 11 Pro and the other an 11. I actually never use my Verizon email, so hadn't been checking messages and really don't care if mine dies off. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. I am terribly sorry to hear about your experience with your recent upgrade order and I definitely don't want to see you leave us over this. I am livid. Only, I have been trying to locate my order that way with no luck. After about 30 minutes on hold, I finally got through to a rep who pulled up my order and could see no reason why it would get cancelled. Content removed as required by Verizon Wireless Terms of Service. Move a line to another account: Instead of canceling a line, you have the option of transferring the line to a new or existing account. I tried to order a Pixel 5 on October 18, 2020. So after I approve everything he said the order should be here next day. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Can I upgrade my mobile device online if I have a pending order on my account? Then got an email Monday saying 10/26. For the first time since I placed my order on 9/5, I can finally see it on the Order Status tool, and it tells me that it is processing, so evidently it hasn't been updated. I update my payment info with a credit card and *Verizon charges me on October 29*. VZ Rep Just Took My Pre-Order For X. The date said the 21st but I found that hard to believe and wanted confirmation. That makes sense since I … So I called the previous number listed on 9/21 Wednesday, just to make sure this order was good. Verizon Cancelled my Order- Being Charged ETF ‎09-30-2013 07:56 PM. If you'd still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844.837.2262. Verizon you suck, I was confirmed a Oct 5 ship date, now nothing. I decided to switch from Sprint to Verizon yesterday, after a number of years. Currently, my order status is still "pending" and has not been cancelled. Getting information from Verizon is ridiculous. Shop online or through the My Verizon app and get your orders fast. After about 30 minutes on hold, I finally got through to a rep who pulled up my order and could see no reason why it would get cancelled. We’ll email you when your order is ready for pickup. Your order will be held for 3 days from the time it's placed. They are clueless and frankly dont give a shit. Along with the random reboots 1-10 times a day, I'm gonna wait until the dust settles before I do anything. Or shop our Upgrade deals. Apple AirPods (2nd Gen) with Charging Case. Someone ordered a phone after me already got theres. You will still need to contact your carrier to cancel your service or transfer your number." Verizon cancelled my S10 on Samsung.com. Tonight I got an email that said Verizon had cancelled my order and if I didn't request the cancellation, to call a number. However I am porting over my number from Sprint. I waited a few weeks and I don't get my order… Here is the thing, I placed my order the moment Verizon opened the flood gates. My concern is that the members on our family plan are geographically dispersed. So after I got home from working a twelve-hour day, I sat on hold for more than an hour. Tonight I got an email that said Verizon had cancelled my order and if I didn't request the cancellation, to call a number. Please bring photo ID and credit/debit card only if used as payment. Restocking fees also apply to returned … I ordered an iPhone 6 Plus from VerizonWireless.com on 10/05. In-Store or Curbside Pickup: Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup. No one appears to know what is going on. I hope my extremely cracked iPhone 4 lasts for several more weeks :) I can barely read the screen. First time sent me an email that they are cancelling my order because they could not verify that I am the person I claim to be. I ordered an iPhone 6 Plus from VerizonWireless.com on 10/05. At first, she could not find the order, and tried to direct me to Order Status. Connect with us on Messenger . I called Verizon again, been transferred from departments to departments for more than 8 times when a representative finally told me that this order CANNOT BE CANCELLED and that there is no resolution to this issue. Second time sent me an email saying that my credit may be locked and to call them and giving me two weeks to call them or they will cancel my order. Does anyone know someone that could hook it up? I called and they said that Verizon ran out of phones so they canceled my order and placed another one. Please contact your carrier to complete your purchase. Cancel or change your online phone or accessory order Accessory orders Accessory orders made online or in our app can't be changed. Yeah I was mad but whatever. Have seen 3 iphone 5 phones and spent probably 40 minutes playing with. We’ll email you when your order is ready for pickup. I have a friend who placed her order after I did and she is getting hers. By TrendyProfessional1 in forum Android Replies: 4 Last Post: 07-07-10, 04:26 PM. I will not have access to set either one of them up to communicate with your office for at least another 14 hours, by which point the 24 hour window I was given by Verizon will have lapsed. To upgrade now, go to your Device overview in My Verizon. I may be wrong tho. New comments cannot be posted and votes cannot be cast. I second this. Verizon Canceled my Pre-Order after 13 dys- and thinks it was for a Iphone. I DIDN'T CANCEL IT. The associate I talked to couldn't pull it up under my orders either, but could when looking up the order manually with the pre-order number. Now my ship date got delayed over a … I was using the Edge Up program, so I had to pay a small sum to pay off enough of my current phone. What if Verizon Fios is the Only ISP Option in my Area? And you ordered from Verizon, so only Verizon can solve this for you. My credit has been hit twice trying to order these phones, I sat on hold for more than four hours total, and still have no idea whether I am receiving them. Placed my order for two Samsung Note 9's, with a ship date of 9/10. If when you check the online order system it says your order is cancelled, I'd be concerned. So after I approve everything he said the order should be here next day. Please contact your carrier to complete your purchase. 03-31-13 06:13 PM. I'm just up in arms about this. I upgraded bot of our phones online, and everything appeared to go smoothly. Message 1 of 1 (762 Views) I was supposed to move at the end of June and have my phone transfered to my new address since that was the only thing Verizon serviced in my new apartment. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Why cancel Verizon Fios? An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one- time charges) Once you’ve placed an order, you can always view and check the status at My Verizon or on the My Fios app. You can't have more than 1 pending order on your account at a time. I'm sure we can ensure your new devices are successfully ordered for you. Hi all, I preordered the iPhone 5 last Friday for a Sept 21 delivery. Please don't give out incorrect information. Verizon canceled my iPhone order and replaced it without my consent, for the wrong phone. I got it shipped to my office (large office with 2000+ people, not a mom and pop shop) as no one would be able to sign for it at my home. I never reached an actual person. I placed an order for the S10+ Verizon variant on Samsung.com on Sunday and received an email last night saying: "Your order and activation cannot be completed by your carrier and have been cancelled. Along with the random reboots 1-10 times a day, I'm gonna wait until the dust settles before I do anything. Unfortunately, this is not an option to me. @ZackH1978 I am terribly sorry to hear about your experience with your recent upgrade order and I definitely don't want to see you leave us over this. Why, how is my order cancelled yet one of the phones is on its way. I used PayPal. Then I received an email that I needed to contact fraud prevention. Well today, I get 2 emails confirming my order CANCELLATION. Verizon's customer service/ordering info is so bad. When I make this change, I would likely travel to visit my parents, but my sister lives in a different city. I ordered fios about 1 week ago and scheduled an install date of friday the 8th. Online new accounts often get flagged by fraud. How do I know if a device on my Verizon account is upgrade eligible?. Just cancelled my pre-order. I pre-ordered my note 3 on Sept 6th like a lot of you. Phone orders You can't change the original order (e.g., order a different phone model or color). Remember to have your account information handy. Could that have something to do with this? Way to support an excellent long term customer. This should not be such a painful ordeal, but this process was so much of a nightmare that I will never recommend this company to another person. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable. Along with the random reboots 1-10 times a day, I'm gonna wait until the dust settles before I do anything. Fios by Verizon is a relatively new service. After he told me that someone tried to order 4 new IPhones, using my account, he then gave me a dilemma and said,”we can resolve this right now for you or you can head to a Verizon Wireless store and take care of it yourself”. I was with Verizon 8 or 9 years ago but I had paid an ETF to get out of my contract, but otherwise I believe I left in good-standing. You should call Verizon customer support and elevate your concern. He told me everything was good, and he was releasing the order for shipment. So she checked again and said "the order appears to be processing." That makes sense since I … I received an email today that the order (different order number ) was cancelled for the 11 because AT&T couldn’t verify my account. Placed my order for two Samsung Note 9's, with a ship date of 9/10. Port orders are good for 30 days and then get canc… However, as Verizon no longer has the BOGO on the Note 9 that I ordered, it does me no good to switch carriers at this point to pay the same price. Phone orders - Verizon - inventory? They may be closed due to the holiday and if so you would have to call on tuesday. Try calling fraud directly on Monday at 888-483-7200 and see what they can do for you. Verizon is giving me a cut-off date of April 19. Four minutes later, I received an email telling me that I had "successfully cancelled my order." All I wanted was to start a Internet service but this is ridiculous. I added a new line and pre-ordered the S10 5g and used the BOGO promotion to get a free s10 e. The s10 e was shipped out and is arriving tommorow but I just got an email that my order was cancelled. I seen they were offering a $250 prepaid MasterCard for switching and decided to pull the trigger about 4 days ago. 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